At LuminaScrub, we strive to provide the highest quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

100% Money Back Guarantee

We offer a full refund or replacement for any orders that are unsatisfactory or for products that arrive defective or damaged during shipping. To initiate a return, please follow the steps below:

1. Contact Us: Reach out to our customer service team within 30 days of receiving your order. Please provide your order number and a brief description of the issue.
2. Return Authorization: Our team will provide you with a return address and instructions on how to return the item.
3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is safely returned.
4. Refund or Replacement: Once we receive your returned item, we will process your refund or send a replacement as per your preference.

Conditions for Refunds/Returns

• Time Frame: Refund or replacement requests must be made within 30 days from the date your order arrives at your address.
• Shipping Damage: Products that are defective or damaged during shipping are eligible for a full refund or replacement.
• Other Damages: LuminaScrub reserves the right to refuse refunds or returns for items that are damaged due to misuse, neglect, or other circumstances outside of shipping.

Please feel free to contact us about returns at info@luminascrub.com